FAQs

Generally, we will despatch your order the other day since the date you placed the order. However, we may  need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

UK STANDARD DELIVERY – Free Shipping

Delivery takes 3-7 working days and are delivered between 7am and 5pm (excluded bank holidays and public holidays).

RELAND STANDARD DELIVERY – Free Shipping

Delivery takes 3-8 working days and are delivered between 7am and 5pm (Excluded bank holidays and public holidays)

EUROPIAN STANDARD DELIVERY – Free Shipping

Anywhere within the EU delivery takes 4-8 working days (Excluded Bank Holidays and Public Holidays)

INTERNATIONAL STANDARD DELIVERY –

Anywhere outside of the EU takes 4- 10 working days (Excluding bank holidays and public holidays)

We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you. Here are the situations that may cause disputes:

Unsuccessful delivery

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.

Return/refund for no reasons If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number entitled: info@tullihair.com, we will offer you the return address. If you want to return an item without any quality problem for refund within 30 days once it is received, please send an email to this email address with your order number entitled:  we will offer you the return address. Return/refund for quality problem.

Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong colour, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email to info@tuliihair.com and we will look into the case once we receive your email, then offer you some solutions.

Basically, the final amount you will pay is just the price of the product plus shipping. Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair never use hot tools too often as you could dry the hair and it will not last as long.

Yes.... The hair can be coloured. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, colouring them yourself always poses a high risk of not coming out the shade you want. If you cannot get to a salon, always use a good quality hair dye and test a small sample first.

You can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.

Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,

but make sure to wash your hair and not leave in these products in for a long time.

Recommended shampoos and conditioners: Pantene PROV For treatment and everyday use: Olive Oil Hair Polisher.